Decide which services you want to outsource. The Negotiations’ department is the most popular.

Our staff is then trained on your specific program. 90% of our clients train remotely as this is the most cost-effective method available.

Once training is completed internally, we conduct a trial run for three to five days. This depends on the complexity and uniqueness of your program. Our agents are closely monitored and recorded to verify the quality is up to your standards.

At this initial stage, our agents and managers are in constant contact with your office. Feedback is the key to success.